Delivery Policy

Thank you for choosing XTC Adult Shop for your online shopping needs. This Delivery Policy outlines the terms and conditions regarding the delivery of your orders. By placing an order with us, you agree to the terms stated below.

• Delivery Methods:

  • We utilize various delivery methods to ensure your order reaches you in a timely manner.
  • Our main delivery partners are Courier Guy and Pudo.
  • The selection of the delivery method is determined based on factors such as location, package size, and availability.

• Delivery Timeframes:

  • We strive to deliver your order within 7 days from the date of purchase.
  • Please note that delivery times may vary depending on the shipping address and circumstances beyond our control, such as weather conditions or unforeseen delays by the delivery partners.

• Out of Stock Items:

  • In the event that an item you have ordered is out of stock, we will notify you as soon as possible.
  • We will provide an estimated time of arrival for the out-of-stock item and give you the option to wait or choose an alternative product.
  • If you choose to wait, we will make every effort to deliver the item to you within 14 days. If we are unable to fulfill the order within this timeframe, you may request a refund.

• Delivery Responsibility:

  • Once your order has been handed over to the delivery partner, XTC Adult Shop is not responsible for any damages, losses, or delays that may occur during transit.
  • It is your responsibility to provide accurate and complete shipping information at the time of placing the order.
  • If you encounter any issues with the delivery or have any concerns, please contact our customer support team, and we will assist you to the best of our ability.

• Delivery Discreetness:

  • We understand the importance of maintaining your privacy. Therefore, all our deliveries are conducted with utmost discretion.
  • Our packaging does not contain any explicit branding or labels that indicate the nature of the contents.

Please note that this is a general delivery policy, and specific terms and conditions may apply depending on the nature of your order or any special circumstances. We recommend reviewing the detailed delivery information provided during the checkout process or contacting our customer support team for any additional queries or concerns.

Contact Us: If you have any questions, comments, or concerns about our delivery policy or the delivery of your order, please contact our customer support team at info@xtcadultshop.co.za.

Please note that this policy may be subject to change without prior notice.